Quotes, Orders & Shipping

Accredited professionals, businesses, institutions and government units qualify for our To the Trade services. In order to join our To the Trade program you will need to supply your business license, professional design society membership, resale certificate or tax exempt and complete a brief account application/profile. School, University and Government order terms are net 30 days. Commercial and institutional orders must be confirmed in writing with purchase order or on letterhead. All other orders must be prepaid by credit card or business check. Prices and specifications are subject to change without notice. For additional information about our To the Trade services or our outdoor teak furniture products please contact our Commercial Sales Department at 1.800.622.0592.

If you would like to receive a competitive quote for your project, please call 800.622.0592 or email Kathleen Crosbie at kcrosbie@arthurlauer.com, or Mary Johnson at mjohnson@arthurlauer.com.

How to Order

By Phone: (800) 622-0592
Monday - Friday 9:00 AM to 5:00 PM Eastern time
Saturday Hours:
March - October 9-5 EST
November - February 9-3 EST

By Fax: (845) 255-7881 any time

By Mail: Arthur Lauer | PO Box 291 | Gardiner, New York 12525

Visit Our Showroom: We are located at 47 Steve's Lane, Gardiner, New York. Try it out for comfort and fit. See how it is made. See it being made. Shop tours must be arranged in advance.

When orders are placed on line, by FAX or mail, a confirmation will be sent by e-mail, FAX or mail the next business day. Please always include the necessary information to indicate to us that you are qualified for our Professional Discounts.

Shipping & Assembly

Most of our outdoor teak furniture may be ordered either fully assembled or in a partially assembled form. If ordered partially assembled, the final assembly can be accomplished in a short time using only a hammer or mallet and a screwdriver.

Availability

Since we manufacture everything we sell in Gardiner, New York, USA we are almost always able to ship non-custom, unfinished products within 1 - 3 business days of receipt of your order and payment (or approved credit). Some fully assembled products may have a delay due to shipping arrangements. Some large orders may also require extra time. We will advise you of the shipping details when you place your order or by prompt return e-mail or FAX, if that is how your order is placed. For custom sizes or custom designs, consult with our Customer Service staff for specific answers. Products ordered with indoor finish will normally need an additional two or three weeks for shipment. Custom design, custom size and indoor finished product orders cannot be altered once the order is placed, nor may they be returned for credit.

Warranty

Arthur Lauer warrants to the original purchaser that our teak furniture is free of defects in material or workmanship. If you find a defect we will repair or replace the furniture at no cost to you. This warranty does not cover defects caused by improper assembly by the purchaser, furniture that has been modified, intentional or accidental damage, misuse, abuse or neglect, weathering, checking on the end grain or normal wear and tear due to usage. Warranties are limited to three years of commercial use by the original purchaser. Non-teak items are warrantied for one year.

Claims & Adjustments

All shipments must be inspected immediately upon arrival. Make note of any damage to boxes or products when signing for the shipment. Report any damage immediately by email to customerservice@arthurlauer.com or by telephone (800) 622-0592. All returns must be authorized by our Customer Service department, which will advise you on return authorization and arrange for pickup or repair of any damaged or defective merchandise. There is a nominal restocking fee for merchandise returned in its original condition, and shipping charges must be prepaid by the sender. Original shipping charges will not be included in the refund.