US Outdoor Living Company Specializes in Customer Service Care

For Immediate Release
June 7, 2007

“What keeps our customers coming back time and time again is the service that we provide them every time he or she comes in contact with Arthur Lauer.” That’s the simple answer from Arthur Lauer President Jeremy Smith.

More specifically, Arthur Lauer provides a laundry list of customer services that few have come to expect from the furniture industry. With the launch of the Arthur Lauer brand in February of 2007, the company added many customer-friendly features to their online store. Luxuries like live online chats and being able to engage customers directly on the website are services that have added greatly to the Arthur Lauer experience.

According to Bruce Lauer, CEO, “We only have one showroom and it’s in Gardiner, NY. We know there are a lot of potential customers across the US and throughout the world that aren’t likely to physically enter that showroom, and we wanted to be able to make their shopping experience as personal as possible through our online store.”

Another service that Arthur Lauer customers enjoy is not only receiving fully assembled furniture, but also receiving white glove delivery. Order from AL and your furniture will never sit in front of your home for you to find it upon your return. Delivery times are set up with customers so that furniture can be placed exactly where they envision it.

One other unique service that Arthur Lauer is committed to is answering all phone calls with a human being. “We know how frustrating the automated system can be, we’ve all run into it before. During business hours, each and every phone call is answered by Arthur Lauer employees who have been with the company for at least ten years. Their product knowledge and commitment to service is top-notch,” says Smith.

Arthur Lauer outdoor furniture is made from the very finest, sustainably harvested teak wood available. Valued for its beauty, strength and durability, teak will endure a lifetime of outdoor use and exposure to the elements. Teak's high natural resin content enables it to naturally repel moisture and insects while preventing it from drying out, rotting or warping.

For more information contact Sue Hamel at Arthur Lauer. 800-385-0030.