You can't see it over the phone, but you can hear it in our voices. No call center here - you speak directly with our own shop-apprenticed, highly trained customer service professionals. Our goal is simple - your satisfaction is our main concern. While your shopping our catalog, visiting our showroom or viewing our website, we're here ready to help in any way we can. Have a question? Give us a call toll-free at 1-800-385-0030 during business hours and we'll find a solution. If you're shopping late - and our offices are closed - send us an email at customerservice@arthurlauer.com and we'll get back to you as soon as we return.